Shipping Policy
All orders are processed within three business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates And Estimates
Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at soyandsisters@gmail.com with your name and order number, and we will look into it for you.
Refunds, Returns, And Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at soyandsisters@gmail.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return postage for a refund is at the cost of the buyer. If the item is not returned in its original condition, the buyer is responsible for any loss of value.
You can always contact us for any return question at soyandsisters@gmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.